We have invested in brand new Euro 6 compliant lorries to our own specification that are used to deliver our plants. These vehicles have reduced emissions and are compliant with low and ultra-low emissions zones for all of the UK’s major towns and cities.

Where our plants are required further afield we use our trusted network of specialist carriers who operate relay-type distribution networks to reduce unnecessarily long journeys.

Unloading

All our lorries are fitted with tail lifts. We do reserve the right not to leave the highway to unload if our driver deems it unsuitable or hazardous to do so. If there is no alternative, you will need to sign a disclaimer.

A forklift is ideal to assist with unloading. In general, we can unload pallets and Danish trolleys as a kerbside only delivery service. However, for double-stacked pallets and larger items like trees, you will need to arrange for additional manual handling and/or mechanical handling. We will not be able to unload these without assistance.

It is your responsibility to ensure that you have adequate resources to receive your order and to safely unload your goods.

It's worth double checking that what you've ordered will fit through the available access gate/doorway. Please check the Our transport fleet page for lorry dimensions.

Taking plants and trees away because they are too big can cause problems for everyone and may also result in a restocking charge and a possible handling fee.

Danish trolleys

With prior arrangement, CC tagged Danish trolleys can either be left with you or exchanged, but otherwise they will need to be unloaded at point of delivery. Please ensure that someone is there to receive delivery.

Pallets and pallet boxes

Depending on the type and quantity of plants you order, we may deliver some or all of your load on pallets or in cardboard pallet boxes or crates. These can be unloaded on to a hardstanding to the rear of the vehicle (unless they are double stacked) with our pallet truck, but a forklift is recommended if you can arrange one.

Pallets can have their advantages, for example you don't have to unpack them while we wait, plus they can be lifted straight onto another vehicle if you have a fork lift.

Our trees come in many sizes and forms

Bare rooted
Up to 25kg – these can usually be unloaded manually at ground level.
Handle with care to avoid damage, store in shade and keep the roots moist.

Rootballed
Up to 250kg – mechanical offloading assistance essential* – i.e., forklift, hoist etc
Please note – items above 25kg cannot be handled by our driver without assistance.

Container grown
Up to 2,000kg – mechanical offloading assistance essential* – i.e., forklift, hoist etc.
Please note – items above 25kg cannot be handled by our driver without assistance.

Large specimens
Up to 2,000kg – mechanical offloading assistance essential* – i.e., forklift, hoist etc.
Please note – items above 25kg cannot be handled by our driver without assistance.