This policy will update from time to time to reflect any changes to our services. Please check back regularly for any changes.

Types of cookies we use

• Essential cookies — required for core features such as security, authentication, and shopping basket functionality. These are always on.
• Optional cookies — used for analytics and improvements. These are only set if you choose to accept them.

Managing your preferences

You can choose to accept or reject optional cookies using the banner shown when you first visit our site. If you'd like to change your cookie consent please click "Cookie settings" in the site footer or by clearing the cookie_consent cookie in your browser to see the prompt again. This will show the banner again for you to update your choice.

Change your cookie preferences

You can withdraw or change your consent at any time. Use the button below to update your choice and reopen the banner.

Change cookie settings

The cookies we set

• pnl.shop — Authentication cookie for signed-in users (essential).
• .AspNetCore.Session — Functional cookie that stores a session ID so our server can maintain your session securely. It contains no personal data and expires when your browser closes (essential).
• cookie_consent — Stored to remember your choice about accepting cookies (essential).
• _ga — Used to distinguish users. Expires after 2 years. (optional)
• _ga_<container-id> — Used to persist session state. Expires after 2 years. (optional)
• _gid — Used to distinguish users. Expires after 24 hours. (optional)

Analytics cookies (Google Analytics)

When you accept optional cookies, we use Google Analytics (GA4) to collect anonymous statistics about site usage. This helps us understand pages visited, time on site, and general interactions. We do not use GA to collect personal information.

Note: Google Analytics cookies are not set and the analytics script is not loaded unless you consent to optional cookies. If you decline, analytics will be disabled.

Feedback widget (Userback)

We use Userback to collect optional feedback and bug reports to improve the site. This tool may set cookies and will receive limited user information shown in the widget (such as your name and email) only if you choose to submit feedback. The Userback script is not loaded unless you accept optional cookies.

Functional services (PCA Predict address lookup)

We use PCA Predict (Experian) for address lookup to speed up checkout and improve accuracy. This service is considered functional/essential for our ordering process and is loaded to provide that functionality. It may set cookies necessary to operate the lookup feature.

Contact

If you have questions about our use of cookies, please contact us via our Contact page.